What the agent does with every inquiry.
Monthly figures are the venue's daily averages over 30 days.
We resolve about 1,200 inquiries a month with no person involved, 80% of the 1,500 that arrive.
We cut the messages the team answers by hand from about 1,500 a month to about 300.
We answer the repeat questions in seconds at any hour, including nights and weekends, instead of waiting for someone on the team to be free.
We route every question the agent can't settle to a person, so zero clients get a guessed answer.
Fifteen hundred inquiries a month, most of them the same questions.
The venue gets about 1,500 inquiries a month, and most ask the same handful of things: open dates, capacity, packages and prices. People plan events on their own time, so messages arrive at any hour and through the weekend, often while the family team is running an event. Each one was answered by hand, and every repeated answer took time from clients ready to book.
One agent for the repeat questions, one clear handoff for the rest.
We built a text agent that answers from the venue's own responses to its most common questions, so every reply matches what the family would say.
We set a clear line for what the agent handles alone, and anything past it, from a special request to a booking decision, goes to a person.
We wired the handoff so a person picks up the conversation where the agent left it, without the client repeating themselves.
We kept the agent's answers in plain text the venue can update, so a new price or package is an edit, not a rebuild.